Your questions: answered
We've included some of the most commonly asked questions below. But if you can't find what you're looking for, please get in touch - we'd be happy to help.
- How do you get to PSV?
The best way to get to PSV is to fly into Barbados. From Barbados we will arrange a privately scheduled flight with Mustique Airways to Union Island. These flights are $700 per person for a round trip and are added to your hotel bill due upon checkout.
Please keep in mind that you must be scheduled to land in Barbados no later than 3:45pm in order to make your connection to the resort on the same day. For your connection to return home, your flight should depart from Barbados after 2:00pm.
Between Union Island and Petit St. Vincent, the boat transfer fee is $50 per person for a round trip.
Total transfers for two guests: $1,500 round trip.
- How long do the transfers take?
The flights between Barbados and Union Island are 55 minutes and the boat transfers between Union Island and PSV are 15 minutes.
- What is included with my stay?
The food and beverage surcharge covers all meals and non-alcoholic beverages, including cooked-to-order local and international cuisine from either of the two restaurants, are included in your stay. The three-course gourmet menus change daily and any special diets will also be catered for with a personalised menu. During lobster season (between November and April) you can also enjoy unlimited hand-caught lobster.
You will also enjoy unlimited butler room service, a weekly beach BBQ dinner, weekly manager’s cocktails, early morning coffee, afternoon tea, and meals on any boating excursions.
The use of our non-motorised water-sports is complimentary (hobie cats, paddle boards, snorkeling equipment, kayaks, etc.), as well as tennis and scheduled group activities. This includes yoga, wine and rum tasting events, and live entertainment throughout the week.
- What is the difference between the villas?
We have 6 x two bedroom beach villas at PSV (cottage #s 6-11), and our 16 x one bedroom villas differ as follows: Cottage #s 1-5 are elevated up on the bluff and offer panoramic views and lovely breezes, #s 12-15 offer direct beach access, #s 16-19 are near the dock house and the harbor, and #s 20-22 are on the hill and offer the best access to the amenities.
- Are you able to guarantee cottage assignments?
Due to the boutique size of our resort, we are unable to make any guarantees for specific cottages or location. Please be assured that our staff do an excellent job of fulfilling any cottage requests, and we are happy to note your preferences on your reservation.
- What is your cancellation policy?
For reservations other than festive/peak season, we require a three-night deposit in order to secure your reservation. This is fully refundable up to 30 days prior to arrival.
For reservations during peak season (Dec 20 - Jan 4), we require a 50% deposit to secure your booking (fully refundable up to 90 days prior to arrival). A further 50% deposit is due 60 days prior to arrival (non-refundable).
- Are you open all year round?
We are closed during the months of August, September and October for our annual refurbishments.
- When is the best time to visit?
Weather year-round is mild, with temperatures ranging from the high 70s to high 80s. All four seasons are comfortable. We have a brief rainy season during the months of September and October when the resort is closed.
- Will my cell phone work at the resort?
Your cell phone should work at PSV. You will first need to contact your service provider and tell them you are traveling to St. Vincent and the Grenadines to confirm service. You would need to have roaming activated, as well as LIME or DigiCell (local providers).
- Does the resort have any internet at all?
There is no internet anywhere on the island aside from in the reception area and just outside of reception at the main bar, where we do have Wi-Fi available.
- What power outlets are in the cottages? Will I need to bring an adapter?
All cottages are fitted with US standard 110v outlets, and adapters are not needed for electronics with US plugs. Any other type of power would require an adapter.
- Is there a dress code on the island?
Dress around the island, including the beach restaurant, is casual. The only exception is the main pavilion restaurant in the evenings which is "smart casual", with men typically wearing collared shirts and trousers and women wearing dresses, skirts, or slacks.
- Are children welcome at your resort? Do you offer babysitting?
Children of all ages are welcome at PSV and we offer childcare at $15 per child, per hour.
- Should I book activities ahead of time?
Activities such as charter excursions and spa treatments are booked when you arrive at the resort. The dive center should be contacted directly to book dives ahead of time.
- How do I contact the dive center?
The dive center can be reached for dive inquiries and reservations via email at: firstname.lastname@example.org or via telephone at: 1-784-458-8984.
- How is the fishing at PSV?
There are a variety of fishing options at PSV. Mahi-mahi, Spanish mackerel, trevally, yellow-fin tuna, king fish, mackerel and barracuda are regularly caught in our waters. We offer a casual take on boat fishing, with various charter options available.
The ability to fish from the beach depends on the amount of wind that is blowing on that particular day. With a fly, you would be catching mostly small reef fish on the calmer Caribbean side of the island.
Whatever you catch, our chef will be happy to prepare it for you at dinner!
- Where are the nearest medical facilities?
We have five trained medics at PSV. There is a clinic on nearby Union Island (15 minutes by boat) and a hospital on Barbados (15-minute boat ride and 55 minutes by plane).
- Do you allow visiting yachtsmen at your resort?
Visiting yachtsmen are welcome and we currently have an island access fee of $100 + taxes per person. For day use packages contact our Reception Office at (784) 458-8801.
- Can I purchase a gift for a guest coming to stay with you?
Absolutely, please contact our reservations office for assistance at: email@example.com, or via telephone at: 1-954-963-7401.